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SnapTablePortuguês

Support

Last updated: 14 October 2026

Need help with SnapTable? Write to us at snaptable@alvarorgz.com. We read every message.

How to contact us

Frequently asked questions

How do I sign in? The code does not arrive.

There is no password: you enter your email and receive a 6-digit code. You can use any real email. If the code does not arrive, check “Spam” or “Promotions”, make sure you typed the email correctly and request a new one after waiting a minute. The code expires: always use the latest one. If it keeps failing, write to us.

It says my email is not valid.

SnapTable does not accept addresses from temporary (disposable) email services. Use your personal or school email. If you use a normal email and it keeps failing, write to us.

How do I choose my school, and what does verifying it mean?

When you create your account you pick your school from a list of higher-education institutions in Portugal; if yours is missing, you can ask us to add it. You can change it later in Profile. The school you pick is just your own statement. Verifying it means confirming an email from the school itself (the account email, or another one we send a code to), and it is what unlocks each school’s own extras. For now, those extras exist at Nova SBE: the cafeteria menu and the locker code.

How do I scan my timetable?

Choose the scan option, take a photo of your timetable (or pick one from your library) and wait a few seconds. Reading happens on our server, using AI: the photo is sent for that purpose and we do not keep it. You can scan up to 5 times in 24 hours. Review the classes the app marks as doubtful and fix anything wrong. For best results, photograph the timetable straight on, in good light and without glare, with all days and times visible.

Classes came out wrong or are missing.

Open the class to edit it, or scan again with a sharper photo. You can also add classes by hand. If a subject always fails, email us the photo so we can improve it.

How do I add my exams?

In the calendar, open the exams and choose to scan: take photos of your school’s exam calendar or pick a PDF (up to 8 pages). Reading happens on our server, using AI, and you can scan up to 5 times in 24 hours. Exams are matched to the classes in your timetable and you can fix them or record your grade. They delete themselves 45 days after their date, and you can delete them all in Profile › “Delete all exams”.

How do I put the widgets on my Home Screen?

Touch and hold an empty spot on your iPhone Home Screen, tap “+” and search for SnapTable. There are widgets such as Up next, Now, Today, Tomorrow, Week, Friends, Exams, Student ID, Day dial, Day frame, Control Center and At a glance, in several sizes. There is also a Lock Screen widget and an iOS Control Center control for the student card. Widgets use the data stored on your iPhone and refresh when you open the app and throughout the day. If a widget shows nothing, open SnapTable once and check that you are signed in.

How do friends and shared free time work?

In the Friends tab you invite someone by email or with the QR code. If the person already has an account, they get the request in the app; if not, we send them an invitation email. Once they accept, you see each other according to each person’s setting: Free time only (the default: only when you are busy or free) or Full schedule (also subjects, rooms and class types). Pause sharing stops sharing with everyone. You can remove a friend whenever you like.

How do meetups and chat work?

In a meetup you invite friends to a place and time, and all participants (organiser and invitees) can exchange messages in that meetup’s chat. Messages are only visible to the participants. Messages with serious insults or threats are not sent.

How do I block or report someone?

Open the person’s profile, the friend request or the meetup chat and choose “Block” or “Report” (in chat, you can also report a specific message). People you block appear in Profile › “Blocked users”, where you can also block an email and unblock whenever you like. If you prefer, report by email to the contact address on this page.

What is the cafeteria menu?

If your school is Nova SBE and you have verified it (see above), you see the Nova SBE cafeteria menu on the Today screen, with a “Fast Track” button. It is public information we copy from the operator’s site; other accounts do not see it.

How do I save my locker code?

For now, this feature exists for accounts verified at Nova SBE, on the card screen. The code is stored encrypted in your account and in the iPhone Keychain, and to see it the app asks for Face ID, Touch ID or the iPhone passcode. You can delete it whenever you like.

How do I use my Apple Calendar?

In Profile › Apple Calendar, you grant permission and choose which calendars you want to see next to your classes and what SnapTable may add to your calendar (classes, events and meetups). This stays on your iPhone: we do not send your Calendar events to our servers.

I do not get notifications.

Notifications are optional and the app asks for your permission. If you declined, turn them on in iPhone Settings › Notifications › SnapTable. In Profile › Notifications you choose which categories you want (friend requests, invitations, replies, chat messages and friends’ class changes). Class, meetup and exam reminders are local and depend on being switched on in your Profile.

Is the student card safe?

It is optional. The images are kept in a private space in your account and only you can see them: they are never shown to friends. You can delete it in the app whenever you like.

How do I delete my account?

In Profile, at the bottom of the page, tap “Delete account”. All the steps, including what to do if you cannot sign in, are in Delete account and data.

Where can I see how my data is handled?

In the Privacy policy and the Terms of use.